Why Business Intelligence is a MUST for effective workforce management!
One of the greatest expenses of any organization is Labor! In fact it is one of the most rigid expenses guaranteed to almost always go up. On average, wages have increased 10% in the Logistics industry between 2013 – 2017; much higher than the inflation rate across the same time period. Human capital most definitely affects your bottom line the most. Goes without saying. You can gain more control on this by leveraging BI/Data Analytics to reduce the expense of human capital and effectively manage your workforce.
Increasing DemandWhile brick and mortar stores are closing as consumer habits change, the one thing that has gone up is the consumers demand and with it an increase in concrete and racking (Warehouses/DC). People are still buying things and want them delivered yesterday! This means warehouses have to staff more workers who are now in short supply….. and even shorter supply due to COVID-19 pandemic. With BI/Data Analytics, you can gain more visibility here and have better capacity planning.

Automation – Will help, but you have to be cautious here….
While automation may help you reduce your labor force and have a lesser need for licensed workforce i.e. forklift drivers for instance, you will be competing for laborers with the likes of grocery stores, uber, and retail stores not to mention other warehouses. Here is why you need BI/Data Analytics in place to help you even when you automate….. So your robot is due for overhaul and has to be out of commission for 20,000 hours… You will need to know when and how many human workers you need to bring in to fill in while the robot is undergoing maintenance.
Consumers are clicking 24/7Consumers are clicking add to cart 24/7, therefore you need to keep up and ensure your warehouse is staffed 24/7. This calls for you to know what your workforce wants…. identify how and when they want to work in a way that ensures you are covered around the clock…..
Have you empowered your managers to make the best decisions that are data driven and not “…. we have always done it like this…..”Everything starts with data….. You have to look at the data you have. You cannot do it with excel, unless you plan on not growing. In which case…. I can’t help you with that. If you have the desire to grow and want help with that, then reach out to me and I can work with you on taking the necessary steps to achieve that data driven growth.